RingCentral: The Evolution of Seamlessly Integrated Cloud Work Environments
A Smooth, Fortune 500 Quality Phone System
Your customers expect to contact your company by phone and receive prompt responses. Modern phone systems must handle calls efficiently to meet these demands. RingCentral delivers this capability through several key features:
- CRM Integration: When customers call, RingCentral integrates directly with Salesforce, allowing sales and service representatives to quickly access caller history and provide faster service.
- Call Recording: Automatic call recording stored for months enables quick investigation of complaints and ensures quality assurance.
- Call Logs: Complete records of all incoming and outgoing calls help create statistics and support effective staffing decisions.
- Interactive Voice Response (IVR) Support: Customers can request specific departments like "sales" or "customer service" and route directly to the appropriate team.
- Online Fax: Send and receive faxes from mobile devices without managing physical documents.
As an internet-based system, RingCentral performs optimally with reliable, high-bandwidth connections—a requirement most businesses already satisfy.
RingCentral supports integration with leading CRM platforms including Salesforce, Microsoft Dynamics, Oracle, and Zoho, as well as customer service tools like Zendesk, ServiceNow, and Salesforce.
Manage Calls From Around The World With RingCentral
Organizations with global operations benefit from RingCentral's international coverage. The service provides phone service in:
- North America: United States, Canada, Mexico
- Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Sweden, Switzerland
- Asia: Australia, India, Malaysia, Singapore, Taiwan
RingCentral provides local and toll-free phone numbers in over 100 countries, eliminating the need for customers to dial international numbers. The company also offers local calling numbers and customer support in French and German.
Cut Your Telecom Bill With RingCentral
Telecommunications expenses have increased significantly over the past decade. Research indicates that wireless bill taxes rose from 15.1% to 19.1% between 2008 and recent years.
RingCentral delivers substantial cost savings. Box, a technology company with over 1,500 employees, achieved "60% savings in using RingCentral over its previous legacy solutions." Beyond direct savings, organizations reduce administrative overhead and can operate phone centers with smaller teams. Additional savings come from fewer missed calls, reducing follow-up time and customer loss.
Get Out of The Dark With RingCentral's Management Features
Reporting Capabilities
Managers need current data to make informed decisions. RingCentral provides:
- Call Volumes: Detect spikes or drops in call volume to identify technical issues quickly.
- Average Speed To Answer: Track customer wait times on hold and establish service goals (such as answering within 5 minutes).
- Missed vs. Answered Calls: Monitor missed calls to identify patterns and adjust staffing, such as recognizing heavy Monday morning call loads.
Research demonstrates that slow phone service causes customer complaints, escalated interactions with staff, and negative online reviews.
Keep Up With Regulatory Requirements
Industries like healthcare and banking require strict data protection compliance. RingCentral's secure platform enables organizations to deliver excellent customer service while maintaining regulatory compliance and avoiding fines and reputational damage.
Conclusion
RingCentral enables organizations to save money, enhance customer service, and simplify management operations. Contact Hypershift to evaluate your current telecommunications situation.